As “The IT Guy”, having to call another with this shit is the stuff of nightmares. Like, are you suuure you can’t just make me look like a fool and get this over with so we can both move on with our days?
And than the other joins the call and asks the client, again, to click on the basic option and run the basic command. What you just asked them to do. Like you’re some moron who would forget to do a basic check. And than it turns out that you are a moron who forgot to do a basic check.
Rather find out I’m a moron than be stuck all day, or have to call for parts or schedule a “once we’ve figured it out” return visit. Doesn’t happen nearly often enough for me to be upset or insulted by it.
As “The IT Guy”, having to call another with this shit is the stuff of nightmares. Like, are you suuure you can’t just make me look like a fool and get this over with so we can both move on with our days?
100%. I’ve done IT support. If I’ve called you, you either have access I don’t to solve my problem or this ticket is gonna take a week to resolve.
And than the other joins the call and asks the client, again, to click on the basic option and run the basic command. What you just asked them to do. Like you’re some moron who would forget to do a basic check. And than it turns out that you are a moron who forgot to do a basic check.
Rather find out I’m a moron than be stuck all day, or have to call for parts or schedule a “once we’ve figured it out” return visit. Doesn’t happen nearly often enough for me to be upset or insulted by it.