Salesforce CEO Marc Benioff said the use of AI agents had enabled him to “rebalance” his headcount in the customer support division by trimming 4,000 jobs.
“I’ve reduced it from 9,000 head to about 5,000 because I need less heads,” Benioff said.
Benioff called the first eight months of 2025, during which an estimated [10,000 jobs have been lost to AI] “eight of the most exciting months of my career.”
“There were more than 100 million leads that we have not called back at Salesforce in the last 26 years because we have not had enough people,” Benioff said. “We just couldn’t call them back. But we now have an agentic sales that is calling back every person that contacts us.”
The use of AI agents — artificial intelligence systems that plan and automate tasks that typically required human employees in the past — has enabled Salesforce to call back around 10,000 leads a week, Benioff said.
Salesforce, which is the largest private employer in San Francisco, has around 76,000 employees globally.
Salesforce was some hot garbage before, I can’t imagine it’s getting any better now.
These companies entrenched themselves and showed that they are terrible to work with.
As someone starting a business, I’m just admiring all these companies like the plague.
My work is not in tech, but I used to work in tech and have been building everything with open source software.
Hosting as much as I can and even coding some things myself.
I wonder if these companies are going to end up dead over these in the future.
Can’t wait for the backtracking on this one 🤣🤣
I’m sure a few of those employees would have prevented that massive cyber attack that is still being felt by literally every industry.
He sounds full of shit.
He’s a CEO that’s practically the job description under late stage capitalism. That and being an amoral piece of shit that would happily grind up children if there were no consequences and it would earn them 1% more profit.
