especially when you need something done now that requires details and understanding with no failure.

That’s about the only reason a call is better and should be scheduled as a meeting If at all possible. If there’s no need to have a back and forth conversation just text or email so I don’t have to disrupt the half dozen other things I’m currently working on to deal with you. As for humanity I spend enough time interacting with people I don’t want to talk to. I’m not hurting for more.