• DeadNinja@lemmy.world
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    2 months ago

    In an instance like this, our riders have 24/7 access to Rider Support agents who will help them navigate the situation in real time

    Clearly that’s what a human driver would do, but I guess those Rider Support Agents work for free, so why not fire the driver? /s

    • IphtashuFitz@lemmy.world
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      2 months ago

      And then when you have an emergency the response is along the lines of:

      “Thank you for requesting to speak with a rider support agent. All agents are currently busy assisting other Waymo customers, but the next available agent will assist you as soon as possible. There are currently 32 other customers in front of you. Thank you for your patience.”

      • buddascrayon@lemmy.world
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        2 months ago

        True. The instant response that exists now is only because this is a pilot program and they want to prove that it works. Once it’s normalized they will lay off most of the rider support and fuck you if you have to wait on the line.