On the one hand I like GOG because it has no DRM and has better prices (in my country) than Steam and I have the feeling that on the one hand it follows more the open source philosophy than Steam itself, but Steam has helped enormously to play Windows games on Linux, so I haven’t really made up my mind.
On the one hand I want to buy on Steam for the convenience, but on the other hand I prefer GOG because (in my country) is cheaper. Which platform do you prefer and why?
To give an example, The Binding of Isaac: Rebirth is currently $15 on Steam with regional pricing, but on GOG it’s worth just $6.
Sounds like you had one specific issue, which escalated to this level.
I’m on steam for almost 15 years, had issues with refunds, serial keys, hardware support, account issues and steam deck hardware replacement. Every time they resolved it in a friendly and professional manner within hours.
I’m not saying your opinion is invalid, but stating things like, they are only reachable via social media is a huge exaggeration at best.